體育局
接收建議、投訴和異議之概況
|
類別： |
建議 |
投訴 |
異議 |
|||||||
|
2018 |
2019 |
2020 |
2018 |
2019 |
2020 |
2018 |
2019 |
2020 |
||
|
人員服務 |
10 |
6 |
8 |
14 |
38 |
58 |
--- |
1 |
--- |
|
|
環境 |
20 |
20 |
17 |
10 |
14 |
38 |
--- |
--- |
--- |
|
|
配套設施 |
58 |
58 |
38 |
13 |
26 |
41 |
--- |
--- |
--- |
|
|
程序手續 |
42 |
14 |
70 |
16 |
16 |
130 |
--- |
--- |
--- |
|
|
服務資訊 |
--- |
--- |
18 |
--- |
--- |
21 |
--- |
--- |
--- |
|
|
服務保證 |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
|
|
電子服務 |
--- |
--- |
5 |
--- |
--- |
12 |
--- |
--- |
--- |
|
|
績效信息 |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
|
|
服務整合 |
--- |
--- |
--- |
--- |
--- |
1 |
--- |
--- |
--- |
|
|
其他 |
3 |
1 |
2 |
1 |
3 |
3 |
--- |
1 |
1 |
|
|
合計 |
133 |
99 |
158 |
54 |
97 |
304 |
--- |
2 |
1 |
|
|
類別： |
建議 |
投訴 |
異議 |
||||||
|
2018 |
2019 |
2020 |
2018 |
2019 |
2020 |
2018 |
2019 |
2020 |
|
|
公共衛生 |
1 |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
|
環境及氣象 |
1 |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
--- |
|
工商業活動 |
--- |
--- |
--- |
1 |
--- |
--- |
--- |
--- |
--- |
|
康樂及體育 |
58 |
109 |
123 |
52 |
77 |
92 |
6 |
19 |
3 |
|
其他 |
--- |
--- |
2 |
--- |
--- |
--- |
--- |
--- |
--- |
|
合計 |
60 |
109 |
125 |
53 |
77 |
92 |
6 |
19 |
3 |
處理的結果概況：
本局已採取的改善措施如下：
1. 加強對各方面建立良好的溝通機制；
2. 分階段推行大眾體育活動進行網上報名工作；
3. 持續完善及優化教練員工作守則予以嚴格執行；
4. 優化租用程序及售票流程，提升系統安全性；
5. 優化及更換體育設施設備，改善使用者運動體驗。
2020年處理投訴及異議之概況
|
類別： |
投訴 |
異議 |
||
|
45天內完成 |
超過45天 |
45天內完成 |
超過45天 |
|
|
人員服務 |
58 |
--- |
--- |
--- |
|
環境 |
38 |
--- |
--- |
--- |
|
配套設施 |
41 |
--- |
--- |
--- |
|
程序手續 |
130 |
--- |
--- |
--- |
|
服務資訊 |
21 |
--- |
--- |
--- |
|
服務保證 |
0 |
--- |
--- |
--- |
|
電子服務 |
12 |
--- |
--- |
--- |
|
績效信息 |
0 |
--- |
--- |
--- |
|
服務整合 |
1 |
--- |
--- |
--- |
|
其他 |
3 |
--- |
1 |
--- |
|
合計 |
304 |
--- |
1 |
--- |
|
類別： |
投訴 |
異議 |
||
|
45天內完成 |
超過45天 |
45天內完成 |
超過45天 |
|
|
康樂及體育 |
91 |
1 |
3 |
--- |
|
合計 |
91 |
1 |
3 |
--- |
本局於2020年共接獲400個投訴和異議個案，399個個案能如期完成處理並歸檔，當中只有1宗個案未能如期於45天內完成處理，主要原因是個案的複雜性，需多方了解及作綜合的資料分析。
